SHIPPING & DELIVERY
SHIPPING & DELIVERY TERMS AND CONDITIONS:
We offer free shipping on all U.S. orders over $99. We ship either UPS Ground and USPS Priority as standard shipping on all orders. IN-STOCK orders generally take 2-3 business days* to process and ship out of our facility. *NOTE: This time frame is not valid on holiday season orders. We DO NOT guarantee processing or shipping times. As we have no control of when our product shipments arrive due to delays, nor do we have control of order shipments once they are passed to the shipping carrier. If you need to receive an order by a certain date, you will need to let us know, and you may need to choose an express delivery option. Please make a note of if you need to receive an order by a specific date in the Special Instructions when placing your order. There are several delivery options to ensure you receive your order according to your shipping preferences. Please contact us with any questions at info@dreamweavesheets.com or call 888-806-6178.
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*PLEASE NOTE: Orders containing ANY PRE-ORDER or BACKORDER items cannot ship out within the normal 2-3 business day timeframe. Generally pre-order or backorder items are available to ship within 3-4 weeks. (We ship complete orders together. We cannot ship regular in-stock items separately from pre-order or backorder items, because shipping costs are calculated based on weight of the entire order. Therefore shipping costs can as much as double when items are shipped separately. If you need in-stock items to ship separately from pre-orders or backorders, you may want to place a separate order for in-stock items. Please call or email for an estimated ship date on pre-order items. Due to circumstances beyond our control, we cannot guarantee delivery and processing times.)
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The risk of loss and title for all merchandise ordered on this Web site passes to you (the customer) when the merchandise is delivered to the shipping carrier. We are not responsible for any loss due to theft or if delivered to the incorrect address. If you wish, you can request a Signature Requirement for delivery. If you wish a Signature to be Required on delivery, please indicate this in the special instructions. All other orders will be left at the shipping address without notice. Please refer to Tracking Information sent from UPS or USPS to your email address (entered when placing your order) to obtain information and expected delivery date.
At this time, Dreamweave Sheets ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Dreamweave Sheets ships merchandise to Canada, but not to other international locations.
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INTERNATIONAL SHIPPING TERMS AND CONDITIONS:
Customs and import duties will be applied by the country of destination of International orders when the shipment reaches its destination. Such charges are due upon receipt of the order, and are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Dreamweave Sheets does not set these fees, nor do we receive any monies related to these fees. If the customs and import fees are not paid by the recipient, the shipment will be returned to Dreamweave Sheets, and the customer who placed the order will be responsible for all fees incurred, including shipping cost to the destination and the return shipping costs.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Dreamweave Sheets is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.